Solutions | Loyalty
Real Time Marketing
The use of game mechanics in a non-game context to engage users.
We help encourage customer behaviors based on business merchant strategy.
Our loyalty solutions helps to increase the transparency and simplification of earn and burn mechanics through a robust promotional engine allow to define earn rules and segmented promotions based on multiple variables.
Campaign engine allows the real time benefits accrual during a period of time based on a specific customer behavior and/or profile.
New personalized activities and new fields in standard entities can be added (without development) and are automatically available in the rule engine.
New variables for segmenting members based on static data but also on dynamic data such as frequency or amount spend in a period.
Campaigns can be run on a defined group and customer demographic can be uploaded via file.
General Features
Rules
Our real time marketing engine allows to create segmented promotions based on multiple variable
Example of available rules (not exhaustive):
Based on an external segmentation (list of customers).
Based to date/time: date, day of the week, time range.
Based on Customer: Tier, attributes, segments, balance.
Based on cards: Card expiration (cobranded cards).
Based on type of events:
- For sharing social medial
- For using merchants portal and app
- For purchases (Amount, etc)
- Other events
Based on events: frequency, sum of amounts on a period.
Based on partners.
Based on georeferenced rules.
Events
Campaign engine allows the benefits accrual during a period of time based on a specific customer behavior and/or events
Linked to customer, attributes, segments, balances.
Behaviour purchase or any other interaction.
Frequency events, or in case of purchase by accumulated amounts.
Linked to the action cannel (app, web, tpv).
Events taken place on merchants or partners.
When the event was produced, dates, day of week, hour timeframe.
Specific member, or merchant collections.
Personalized goals.
Actions
When the rules are meet for an activity the following actions can be thrown
Give benefit: Fixed, % of the amount for purchases, multiplier (double your standard benefits).
Communication (Platform generates communication messages that can be sent to the member).
Coupons (Classic or card link offering).
Status and achieved goals (tiers).
Cross Modules
Administration
Everilion has a web portal for BackOffice, it has secure access and role based where the configuration of the features can be managed.
Loyalty Core
A powerful rule engine that supports external events. In addition that the commonly used payment transactions, other kind of events can trigger the loyalty actions.
Enrolment
everilion platform provides APIs to make an enrollment for members of a Loyalty Program. These interfaces allow several systems and applications to enroll members from their favorite channels.
Notifications
The platform allows to send notifications (push, SMS, eMail) according to the defined rules.
Catalogue
The loyalty programs can be integrated with third party catalogues where different benefits (points, discounts or coupons) can be used.
Membership
Everilion supports the definition of multilevel programs (tiers). Each level defines some specific rules that the customer have to achieve in order to pass to the next level.
Customer services
This module provides a 360º vision of the customer in order to the customer services attend them appropriately.
Monitoring & Reporting
Everilion has a web portal for BackOffice, it has secure access and role based where the configuration of the features can be managed.
Are you ready to play the retail industry like never before?
Contact us, request a demo of our products and start driving harmony to your side.