Solutions | Syntphony Loyalty

Pay with Points

Transform the customer experience with our Pay with Points module, enabling seamless point redemption at any merchant or partner location.

By offering flexibility and convenience, our platform enhances the perceived value of your loyalty program and drives customer acquisition.

Streamlined Redemption

The use of points in businesses has a direct impact on the success of a loyalty programme and the acquisition of new business. It allows pay with points in any merchant or partner. The promotor decides where to apply the pay with points (in which merchants) and what conditions to achieve. Explicit price per point can be applied for an individual transaction.

Channel Integration

The solution is designed to communicate with the available channels to the client (wallet, online banking, etc). Additionally, it allows you to select online and pay for purchases with points.

Merchant Independence

Eliminate the need for additional software or hardware at merchant locations, allowing for hassle-free point-based transactions across your network.

General Features

Using the points

The main idea of this functionality is that customers can make purchases at any store using the points (partially or totally) they already have accumulated. The benefit is attributed to the client through a cashback on one of their products.

Flexible Redemption Customers can use their points, either partially or fully, to make purchases at any store within the network. This flexibility enhances customer satisfaction and encourages repeat business.

Configurable Promotion Rules The promotion rules engine allows businesses to customize the option to pay with points based on various criteria, including target customers, eligible transactions, the way to communicate it to the customer and redemption value for the purchases.

Example Rules Explore a wide variety of rules available in the promotions engine, from rules based on segmentation (customer list, date/time, customer, cards, partners, georeferences, …) to criteria based on the type of event ( social networks, merchant channels, total purchases, frequency of purchases, ...).

Cross Modules

Discover the comprehensive suite of cross modules within our solution, designed to seamlessly integrate and streamline loyalty program management.

Administration Access our secure web portal for BackOffice, where role-based configurations ensure efficient management of platform features.

Loyalty Core Harness the power of our robust rule engine, capable of supporting external events beyond payment transactions, enabling dynamic loyalty actions.

Enrollment Utilize our flexible APIs to enroll members seamlessly across various channels, empowering businesses to expand their customer base effortlessly.

Notifications Engage with customers effectively through personalized notifications delivered via push, SMS, or email, triggered by predefined rules.

Catalogue Integrate seamlessly with third-party catalogues to offer diverse benefits, including points, discounts, or coupons, enhancing the value proposition for customers.

Membership Define multilevel programs with ease, setting specific rules for each tier to drive customer progression and engagement.

Customer Services Gain a 360º view of your customers, enabling customer service teams to provide personalized assistance and support.

Monitoring & Reporting Access our comprehensive web portal for BackOffice, featuring secure role-based access for streamlined configuration and reporting.

Cross modules