Solutions | Syntphony Loyalty
Promotions & Coupons
Syntphony Loyalty includes an engine for generating promotions and coupons. Loyalty Coupons & discounts give incentives on price or extra benefit or discounted rates.
General Features
Classic coupons: based on codes
The customer show the coupon in the store and it is the merchant who must verify the validity of the coupon and provide the reward to the customer.
- Streamlined Management Syntphony Loyalty enables businesses to manage the entire lifecycle of coupons effortlessly. From creation (coupon codes can be generated by the platform or imported if they are generated externally) to redemption (points of sale has to intervene in order to use the coupon and obtain the reward). Every aspect is seamlessly integrated.
- Partner Collaboration While the platform manages the coupon process, the actual rewards are provided by partners or promoters, fostering collaboration and enhancing the value proposition.
- Customizable Rules Businesses can set up rules for providing coupons based on history behavior of the member or specific goals that has to meet to obtain the coupon, ensuring targeted promotions and personalized experiences.
- Automated Rewards Once the member has activated the coupon the next activity that meets the rules provides automatically the reward to the member.
Card Link Offering
Offer unique experiences to customers with card-linked offerings, eliminating the need for physical coupons and streamlining the redemption process. When the member receives the coupon only has to activate it and when he makes the transaction according to the conditions of the coupon then he receives the benefit directly.
- Enhanced Customer Experience Ability to offer a unique experience to the client. Without printing coupons, without receiving coupons you do not want. Coupons can be redeemed at points of sale, allowing customers to enjoy rewards with ease and convenience.
Cross Modules
Discover the comprehensive suite of cross modules within our solution, designed to seamlessly integrate and streamline loyalty program management.
- Administration Access our secure web portal for BackOffice, where role-based configurations ensure efficient management of platform features.
- Loyalty Core Harness the power of our robust rule engine, capable of supporting external events beyond payment transactions, enabling dynamic loyalty actions.
- Enrollment Utilize our flexible APIs to enroll members seamlessly across various channels, empowering businesses to expand their customer base effortlessly.
- Notifications Engage with customers effectively through personalized notifications delivered via push, SMS, or email, triggered by predefined rules.
- Catalogue Integrate seamlessly with third-party catalogues to offer diverse benefits, including points, discounts, or coupons, enhancing the value proposition for customers.
- Membership Define multilevel programs with ease, setting specific rules for each tier to drive customer progression and engagement.
- Customer Services Gain a 360º view of your customers, enabling customer service teams to provide personalized assistance and support.
- Monitoring & Reporting Access our comprehensive web portal for BackOffice, featuring secure role-based access for streamlined configuration and reporting.
Are you ready to play the retail industry like never before?
Contact us, request a demo of our products and start driving harmony to your side.