Solutions | Syntphony Sales
Immersive Commerce
Unleash the possibilities of the digital world keeping the benefits of the physical with an 3D Immersive Experience your customer never forget.
No need for special devices or glasses
Your customer will be able to enjoy the experience from their computer, tablet or smartphone.New scenarios
Imagine new ways to educate, entertain and sell. Immersive Experience is your canvas to create new ways to delight your customer.Engagement
Offering new online experiences to the user fosters the link with the brand and differentiates it from the competition.An enhanced eCommerce
The buyer accesses a store structure that is familiar to him and, at a glance, can locate the products he is looking for. This encourages indirect sales and increase the amount of each purchase.Holistic customer experience
Loyalty, promotions, prices, events, without the restrictions of physical spaces. Better experience than in traditional sites.Open to Social Interactions
Immersive Experience opens up social interactions in real time to make your customer stays longer.Innovation
Positions the brand in the market as an innovative company up to date on emerging technologies.General Features
Syntphony Immersive Commerce is NTT DATA's SaaS solution that allows creating more immersive, interactive, and personalized shopping experiences than traditional e-commerce, bringing together the best of the physical and digital worlds. An online experience that is easy for the customer to adopt, as it connects directly with their habits and interests, and allows them to be taken to new scenarios. The new reality of shopping.
What is Syntphony Sales Immersive Commerce
- Engage: Create personalized immersive experiences to engage customers and build lasting relationships through relevant content and gamification.
- Sell: Improve conversion rates and increase revenue with a powerful virtual commerce platform that offers integrated sales, loyalty and payment capabilities. A whole new sales experience without interruptions.
- Grow: Open new sources of income and communication opportunities for your brand thanks to the new possibilities and interactive formats of virtual worlds with personalized avatars.
Where physical and digital meet
We integrate the best of both worlds, on the one hand the immersive experience, the availability and the immediacy of the new e-commerce, combined with the customer experience in a physical store in the same space.
- Virtual Stores: Immerse customers in virtual storefronts that replicate the physical shopping experience with added convenience and accessibility.
- Virtual Showrooms: Transform shopping into an interactive journey with virtual
User experience
Downloadable application on client PC with automatic update management. Loyalty, promotions, prices, events, without the restrictions of physical spaces. Better experience than in traditional sites.
- Integration with the ERP catalog including images,descriptions, orders, documents, etc.
- Interaction with objects in the virtual scene showing their detailed description.
- Display of product or brand promotions.
- Creation of shopping cart, wishlist or similar.
- Sending documents (order, wishlist, coupon,...) to the user through different channels.
- Creation of gamification activities: games or missions that allow interaction and bonding with users with the delivery of benefits and the possibility of customer evolution at different levels and rewards.
- Display of user profile: avatar, events carried out, missions, level, etc.
- Inclusion of NPCs as assistants or promoters of gamification.
ERP / CRM / CMS
Harness the power of a complete ERP solution for comprehensive catalogue and purchasing management, vendor relationships, promotional activities, and seamless API integration
Sales Platform
Manage all sales channels seamlessly, from virtual worlds to physical stores, with integrated technology solutions for a seamless shopping experience.
Loyalty and Gamification
platform
Drive real-time marketing campaigns, manage global coupon distribution, and integrate omnichannel solutions for enhanced brand loyalty and customer engagement. Engage users with badges, achievements, and rewards, fostering competition and interaction through leaderboards and interactive challenges.
Payment platform
Simplify the shopping process with multiple payment options, global card management, virtual POS systems, and secure mobile payment solutions.
Metrics
Gain valuable insights into user behaviour, engagement metrics, and transactional data to optimise marketing strategies and enhance the customer experience.
Security
Rest assured with multi-factor authentication, data encryption, and secure hosting, ensuring a safe and secure environment for transactions and interactions.
Customisation
Tailor every aspect of the virtual environment to reflect your brand identity and messaging, creating immersive experiences that resonate with your audience.
Are you ready to play the retail industry like never before?
Contact us, request a demo of our products and start driving harmony to your side.