Solutions | Syntphony Loyalty
Loyalty Programs
Define and manage comprehensive loyalty programs End2End with our Loyalty Program module, empowering you to set behavioral rules for the members, define benefits, and drive member engagement effectively.
With support for multi-program structures and tiered memberships, our platform offers unparalleled flexibility and scalability.
Multi-Program Support
Syntphony Loyalty platform supports multiannual programs with the capability of overlapping one on another.Personalized Loyalty Programs
Limits on the accumulation of points (daily and monthly) can be put into place. Welcome bonus and anniversary can be provided (subject to purchases within a period of time).Program Planning
Plan and execute loyalty programs with ease, with support for future rule definitions and program versions coexisting seamlessly.General Features
Programs elements
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- Benefits Define the currency of the loyalty program, with the option to configure multiple benefits and redemption policies (redeemable, expiration policies) to suit varying customer preferences.
- Bonuses Syntphony Loyalty enables businesses to offer a range of bonuses, including welcome bonuses, referral bonuses, and anniversary enrollment bonuses, enhancing the overall value proposition.
- Tiers Establish multiple tiers within a program, with rules governing member upgrades and downgrades based on predefined criteria.
- Accrual Rules Define how members accrue benefits based on their activities, whether it's transactions at merchant locations or engagements with partner establishments.
- Revenue Rules Set up flexible rules for earning benefits, including models based on transaction amounts, fixed rewards per transaction, and more.
Multi-Program Support
- Inside a program rules can be defined based on several variables (type of cards, type of transactions, members characteristics, events, partners and programs mixed based on previous types).
- Programs can be further segmented into sub-programs, allowing businesses to refine their offerings based on specific criteria such as member age, professional activity, demographics or card types (example for cobranded cards with a financial entity).
Cross Modules
Discover the comprehensive suite of cross modules within our solution, designed to seamlessly integrate and streamline loyalty program management.
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- Administration Access our secure web portal for BackOffice, where role-based configurations ensure efficient management of platform features.
- Loyalty Core Harness the power of our robust rule engine, capable of supporting external events beyond payment transactions, enabling dynamic loyalty actions.
- Enrollment Utilize our flexible APIs to enroll members seamlessly across various channels, empowering businesses to expand their customer base effortlessly.
- Notifications Engage with customers effectively through personalized notifications delivered via push, SMS, or email, triggered by predefined rules.
- Catalogue Integrate seamlessly with third-party catalogues to offer diverse benefits, including points, discounts, or coupons, enhancing the value proposition for customers.
- Membership Define multilevel programs with ease, setting specific rules for each tier to drive customer progression and engagement.
- Customer Services Gain a 360º view of your customers, enabling customer service teams to provide personalized assistance and support.
- Monitoring & Reporting Access our comprehensive web portal for BackOffice, featuring secure role-based access for streamlined configuration and reporting.
Cross modules
Are you ready to play the retail industry like never before?
Contact us, request a demo of our products and start driving harmony to your side.